Customer service banking! HSBC the best!

By Patrick Mayoh I am so proud to say I made up this title (well I hope I am right). Alright most people have heard of investment banking, retail banking or consumer banking. But then looking at the UK banking industry coming up with such a term as customer service banking is not so strange. On the contrary I would say it is trendy. Hitherto it was common practice and it might be still the case to offer the best products or services to customers....

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Brainstorming like De Bono

 By Patrick Mayoh  Brainstorming is very much part of the Franca lingua of many organizations. Simply put it is a process where a group as a team gets to explore all available ideas, possibilities and alternatives just to name a few; pertaining to a specific issue. Brainstorming is actually quite handy when a team does not have a clear perspective of a problem and has to conceptualize and think from scratch. Also the fact that...

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